Shipping Policy
Shipping Policy – Nelie
Delivery Options
At Nelie, we offer two convenient shipping options for our UK customers:
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Express Shipping – £4.00
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Estimated delivery: 3 to 7 business days
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Ideal if you’re a bit impatient (we totally get it) or buying a last-minute gift.
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Free Standard Shipping
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Estimated delivery: 5 to 15 business days
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Perfect if you’re happy to wait a little longer and prefer to save on shipping costs.
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Processing Times
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Orders are typically processed within 1-3 business days after payment confirmation.
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Please note, processing times do not include weekends or public holidays.
Delivery Estimates
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Delivery times are approximate and based on averages.
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While we work with reliable partners to ensure your parcel arrives promptly, delays may occasionally occur due to customs inspections, local postal traffic, or unforeseen events.
Additional Information
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All orders are shipped directly from our suppliers in China via trusted logistics partners.
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Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your parcel’s journey.
Customs & Duties
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As we ship internationally, your order may be subject to customs fees or import duties upon arrival in the UK. These are the responsibility of the customer.
Questions?
If you have any questions about shipping, please reach out to us at support@nelie.co.uk — our friendly team will be happy to assist you.