Terms of Service
Terms of Service – Nelie
Overview
Welcome to Nelie! By accessing our website and using our services (the “Services”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you disagree, please refrain from using our Services — although we’ll be a bit sad to see you go.
1. Access and Account
By accepting these Terms, you confirm that you are of legal age in your country, or have obtained consent from a responsible adult. To place orders, you must provide accurate, complete, and up-to-date information. You are solely responsible for safeguarding your account credentials. Please do not transfer or share your account with others.
2. Our Products
We do our utmost to ensure our product descriptions are accurate. However, colours may vary depending on your screen settings (or the mood of your pixels). We reserve the right to modify or discontinue products at any time without notice. All purchases are subject to availability.
3. Orders
When you place an order, you are making an offer to purchase. We may accept or decline this at our discretion. Your order is confirmed only once you receive our acceptance email and payment is processed. Please review carefully before submitting, as changes or cancellations may not be possible thereafter.
4. Prices and Payment
Prices may change without notice. The price charged will be that in effect at the time of your order, confirmed in your order email. Prices exclude taxes, shipping, customs duties and handling fees unless expressly stated. You agree to provide valid payment details and authorise us to charge all due amounts.
5. Shipping and Delivery
We operate via dropshipping, shipping products from China to the UK. Delivery times are estimates only and may vary due to factors beyond our control (like customs or carrier delays). Once your order is handed over to the courier, the risk passes to you.
6. Intellectual Property
All content on our website (text, images, graphics, logos) belongs to Nelie or our licensors. You may use the site for personal, non-commercial purposes only. Any reproduction, distribution, or alteration without prior consent is prohibited. Our lawyers might have a sense of humour, but they take IP seriously.
7. Third-Party Tools and Links
We may provide access to tools or links operated by third parties. Use them at your own discretion and risk. We are not responsible for external websites or services.
8. Relationship with Shopify
Our shop is powered by Shopify, but all sales are directly between you and Nelie. Shopify does not take responsibility for transactions, deliveries or any resulting issues.
9. Privacy
We collect personal data as outlined in our Privacy Policy. Shopify may also process certain data. Please review these policies to understand how your information is handled.
10. Feedback
If you submit feedback, ideas or suggestions, we’d be thrilled — and we reserve the right to use them freely without compensation.
11. Errors and Omissions
Occasionally, our site may contain typographical mistakes or inaccuracies. We reserve the right to correct these and to update information or cancel orders if necessary, even after an order has been placed.
12. Prohibited Uses
Please use our Services lawfully. You must not use them to break any laws, infringe intellectual property, spread malware, harass others, send spam or interfere with our site’s functionality. Seems fair, right?
13. Termination
We may suspend or terminate your account if you breach these Terms. Provisions related to intellectual property, warranties, liability and indemnities will survive termination.
14. Warranties and Limitation of Liability
Our Services and products are provided “as is.” We do not guarantee they will be error-free or meet your expectations. To the fullest extent permitted by law, we disclaim liability for indirect or consequential damages.
15. Indemnification
You agree to indemnify and hold harmless Nelie, Shopify and our affiliates against claims arising from your breach of these Terms, violation of laws or third-party rights, or your use of our Services.
16. Miscellaneous
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If any provision is deemed invalid, the remainder remains enforceable.
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Our failure to enforce any right does not constitute a waiver.
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These Terms constitute the entire agreement between you and Nelie.
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You may not transfer your rights without our consent. We may assign ours without notice.
17. Governing Law
These Terms are governed by the laws of England and Wales. You consent to jurisdiction in the courts of London, United Kingdom.
18. Changes to Terms
We may update these Terms from time to time. Please check back regularly. Your continued use of our Services indicates acceptance of any updates.
19. Contact
For any questions, please contact us at:
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📍 Nelie, London Gatwick Airport (LGW), Horley, Gatwick, RH6 0NP, United Kingdom
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☎️ +55 13 99178-0720